![]() If any questions arise related to the information contained in the translated website, please refer to the English version. Any discrepancies or differences created in the translation are not binding and have no legal effect for compliance or enforcement purposes. The web pages currently in English on the DMV website are the official and accurate source for the program information and services the DMV provides. Please use this topic if you need help with mSecure 3.5 for Mac activations, lost your license number, and(or) want us to resend you your license number. If the preceding steps failed to resolve the issue, the license information stored on your computer could be corrupted. Run the software and activate it according to your license type. Follow the steps on how to change or reset a license for Autodesk software. The DMV is unable to guarantee the accuracy of any translation provided by Google™ Translate and is therefore not liable for any inaccurate information or changes in the formatting of the pages resulting from the use of the translation application tool. Reset the product license and reactivate. Google™ Translate is a free third-party service, which is not controlled by the DMV. This translation application tool is provided for purposes of information and convenience only. It looks like you recently purchased a license for mSecure 5, so I'm hoping you have been using the older version of mSecure before the purchase.The Department of Motor Vehicles (DMV) website uses Google™ Translate to provide automatic translation of its web pages. However, this might not be a problem, since most people in this situation are able to simply reset their account and sign back in to gain access. The only way to send a new code is if you are already signed in to the account on at least one device. Also, due to the security the QR code provides, there is no way for us to send the code since we don't have access to the information needed to generate it. That code is sent out when you first sign up for your account, not when you purchase a license. The QR code is a form of two-factor authentication, so it is a security measure to make sure the person signing in to the account is the real owner of the account. The code mSecure is asking for is your account's QR code, which is different than an activation key. Note: this is a security system not an activation system. If you have lost access to your Authentication email or access to your mSecure account on a device, you will need to go through an account reset to reset your account You can go here to learn how to resend the authentication email on all devices if you still have access to your mSecure account in mSecure 5 on a device: The only way to resend the Authentication email is for the owner of the account to resend it from the Account Settings from within the mSecure app. In order to maintain the security of your account, we do not have the information needed to retrieve your account key. Unfortunately, if you are unable to find your mSecure Authentication email, there is no way for mSeven Software to resend it to you. Make sure to run a search in your email app to see if you can find an email with the subject: Be sure to run a search specifically from inside your spam folder as some apps omit this folder when searching for emails. We have found that for some customers the email gets placed in either a spam/junk folder or some other folder in their email app do to rules set up to automatically route incoming emails. bank account, email, combinations, web login, etc.). You can also categorize your entries by group for easy searching (i.e. The way our security system works, you should have received the authentication email after you first signed in to your mSecure account the very first time in mSecure 5 on May 26th 2017. mSecure is very a convenient way to keep track of your various passwords, pin numbers, clothing sizes, birthdays, frequent flyer number, user names, and other important information. There is no activation system in mSecure 5. The purchase of an mSecure 5 license is tied to the mSecure account used to purchase it with. Thank you for contacting us and I'm sorry about the issue you're experiencing. Even if you don’t think your license was stolen, it is still a good idea to make a police report.
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